Question 1

Is this an official qualification?

Accepted Answer

It's a UKAME certification, not an awarding-body qualification. Everyone who completes the course receives a Certificate of Attendance. Delegates who take and pass the optional Certificate of Achievement upgrade (£39 + VAT) receive a Certificate of Achievement. Both are issued within 5 to 10 working days.

Question 2

Why now? Why this course?

Accepted Answer

Awaab's Law came into force in October 2025. Every social landlord, councils, housing associations, ALMOs, is now legally required to investigate damp & mould complaints within strict timescales and act competently. This course fills the gap left by generic HHSRS training: it's built specifically around the new compliance regime by someone who works in it day-to-day.

Question 3

Can you deliver this in person, on-site at our office?

Accepted Answer

Yes. The Tier 1 (Awareness) and Tier 2 (Practitioner) courses can be delivered as private in-person or private-online cohorts for your organisation. Tier 3 (Leadership) is only delivered as a private cohort. To get a quote, just register interest above with the tier, address, number of attendees and your preferred timeframe, Tom will come back with a quote within 24 hours.

Question 4

Will all my staff get a certificate?

Accepted Answer

Everyone who completes the course gets a UKAME Certificate of Attendance, included in the seat price. There's an optional Certificate of Achievement upgrade at £39 + VAT per person. Pay the upgrade, sit the test, and on a pass you receive a Certificate of Achievement. If they don't take the upgrade or don't pass, the Certificate of Attendance still applies. Many organisations choose to put their staff through the upgrade as proof of competence.

Question 5

What if someone takes the upgrade but fails the test?

Accepted Answer

Anyone who pays for the Certificate of Achievement upgrade gets one free retest with revision materials and a drop-in revision session. If they still don't pass, they receive their Certificate of Attendance. The £39 + VAT covers the admin of marking, retesting and issuing the achievement certificate.

Question 6

Can our team join from different locations?

Accepted Answer

Yes, the courses are delivered live on Zoom and delegates can join from anywhere with a stable internet connection. Cameras must be on and delegates must be engaged for the full day to be eligible for the Certificate of Achievement upgrade.

Question 7

How does pricing work for groups?

Accepted Answer

Public-cohort seats are priced per delegate. For 4 or more from the same organisation we apply a 10% discount automatically. For larger cohorts (8+ delegates) we offer a private cohort at a fixed day rate, usually better value than buying individual seats. Just register interest with your numbers and we'll send a quote.