Awaab's Law training for the Royal Borough of Kensington and Chelsea

Awaab's Law Phase 1 has applied to social landlords in England since 27th October 2025. From 30th November 2026, Phase 2 extends the fixed timescales from damp and mould to a wider set of hazards. The council wanted every member of its housing team to understand the timescales and their own part in meeting them, not only the surveyors and repairs officers who already dealt with hazards day to day.

That meant two very different audiences. Frontline teams who visit homes and speak to residents, and back-office teams who take calls, log reports, raise orders and handle complaints. Both needed the same law explained within the context of their own policies and processes, in sessions that would fit around service delivery, and all of it concluded before the Phase 2 date.

The programme ran between October and November 2026. Frontline teams were trained in person at the council's offices, and back-office teams in live online sessions over Microsoft Teams. Every session was delivered by Tristan Hemsley, a Specialist Disrepair and Awaab's Law Consultant who has delivered damp, mould and disrepair services inside local government, which meant the content was delivered using the council's own terminology.

• 14 live sessions, 9 in person and 5 online, each 3 hours
• Course content adapted to the council's damp and mould policy, reporting routes and repairs procedures
• Phase 2 hazards, person-centred triage and record keeping covered in every session
• A Damp and Mould Awareness online module adapted for the council's learning platform, for new starters and as a refresher
• A UKAME Certificate of Attendance issued to every attendee
• An attendance record for the council's training register after each session

Spoken on camera at the council's offices on 19th October 2026, during the in-person sessions.

• 

  “We decided to train all of our staff across housing management because this regulation is really important. It is about making sure everyone knows they have a responsibility. It is not just repairs operatives, it is not just managers and senior managers, it is everyone who works for RBKC. The training is an important step in helping people understand that, in shifting the culture, and in giving people the tools they need to do their jobs.

  Our motto throughout our preparation has been that it is everyone's responsibility, and training is how you put that message across. I would encourage other landlords to embed training into their improvement plans, and to work together and learn from each other.”

  Megan Finnie

  Regulatory Performance Programme Manager, Housing Management, Royal Borough of Kensington and Chelsea

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  “If there is one thing I would take away from today, it is that anyone can look for these hazards or defects in a home. You do not need to be a surveyor to make a judgement.”

  Kimran Sangha

  Project and Change Manager, Royal Borough of Kensington and Chelsea

• 

  “If another landlord or council would like to do the training, I would highly recommend it. It is beneficial for everyone in housing, whether you are frontline or back office. It really emphasises what the law is and how to make sure councils and landlords are compliant.”

  Georgia Yamoah

  Compliance Co-ordinator, Housing Management, Royal Borough of Kensington and Chelsea

• 

  “Awaab's Law requires landlords to respond quickly to certain hazards within specified timeframes, resolve the hazard as quickly as possible, and then prevent it from recurring. The sessions we are delivering to RBKC provide a foundational awareness of Awaab's Law so that officers can apply it in their particular roles with confidence.”

  Tristan Hemsley

  Specialist Disrepair and Awaab's Law Consultant, UKAME National Trainer

• Adapted, not generic. Teams left knowing what the timescales mean for the systems they use, the orders they raise and the calls they take.
• One trainer, housing background. The same trainer delivered all 14 sessions, so the message to frontline and back-office teams was consistent.
• Two formats, one record. In person for the teams who visit homes, online for the teams who do not, with the same content and the same attendance record for both.
• Done before the deadline. The programme was scheduled to conclude on 25th November 2026, 5 days before Phase 2 applies.

Awaab's Law courses are booked privately, by one organisation for its own team. A whole-workforce programme like this one follows 4 steps.

1. 01 · Scoping call

   We agree who needs training, in what roles and numbers, which policies and processes the course should be built around, and the dates that fit your service.

2. 02 · Adaptation

   We build your policies and processes into the course and send it to your subject leads to review before the first session.

3. 03 · Delivery

   3-hour sessions, in person at your offices or live online, in groups of 5 to 30 depending on the format. The same trainer throughout.

4. 04 · Records

   Certificates of Attendance for every attendee and an attendance file for your training register, so you can evidence the training at any time.

Pricing is per person, with programme rates for whole workforces. Private bookings are for groups of 5 or more and are charged at a minimum of 6 places. You receive a full quote before anything is booked and no payment is required until the dates are confirmed.

UKAME Ltd is a specialist training and membership provider for mould remediation and housing safety, registered in England and Wales (company number 16355713) and VAT registered, with £5 million public liability and £5 million professional indemnity insurance. Delegates are trained to the highest standard and a certificate is issued as a record of their attendance.

Our Awaab's Law courses are delivered by Tristan Hemsley, CIHM ACIOB ACIEH L3AwardDMCB, with 25 years' experience in property services at housing associations, local government and main contractors.